Dispatch origin and delivery area
Orders are dispatched from within the United States. We deliver to all 50 US states, including Alaska and Hawaii. This policy covers US deliveries.
Order processing
Orders are prepared for dispatch within 1–2 business days after order confirmation. This processing time applies to both Standard and Express shipping. Business days are Monday to Friday, excluding US public holidays. Orders received on weekends or holidays begin processing on the next business day.
Shipping options and charges
All charges are in US dollars (USD). Standard shipping costs $8.00 per order when the order subtotal is below $70.00. Standard shipping is free when the order subtotal is $70.00 or more. The threshold applies to the combined merchandise subtotal after discounts, excluding taxes and shipping. An order of exactly $70.00 qualifies. Express shipping costs $15.00 per order, including orders that qualify for free Standard shipping. These rates apply throughout our stated delivery area. Available options and the final shipping charge are shown before payment at checkout.
Estimated delivery times
Standard shipping: 3–5 business days in transit after dispatch, plus 1–2 business days of processing, for an estimated total of 4–7 business days. Express shipping: 1–2 business days in transit after dispatch, plus 1–2 business days of processing, for an estimated total of 2–4 business days. Express shipping speeds up transit; it does not remove processing time. These are estimates, not guaranteed arrival dates. Weather, carrier disruptions or public holidays may affect delivery.
Carriers and tracking
We ship with USPS, UPS or FedEx. The carrier is selected for the shipment. After dispatch, we send you a tracking number so you can follow your delivery. Tracking updates may not appear immediately after a label is created.
Furniture and larger items
The shipping options and charges above apply to our furniture orders. Please check the product dimensions and ensure that your delivery address and access details are correct. Contact us before ordering if your delivery requires special access arrangements.
Address changes and delivery problems
Contact support@catvithy.store as soon as possible if you need to correct your address. Changes may not be possible after dispatch. If delivery is unsuccessful, check the carrier tracking information and contact us for assistance. If an order is delayed beyond the estimated range, lost, damaged or incorrect, contact us with your order number. Photos of damage can help us investigate. We will work with the carrier and arrange an appropriate resolution, including replacement or refund where applicable. Reporting an issue promptly does not limit your applicable consumer rights.
Contact Us
- Catvithy — US business
- 350 5th Avenue, Suite 4000, New York, NY 10118, United States
- Website manager contact: see our Contact page
- Email: support@catvithy.store