Return & Refund Policy

Our Return Window

We offer a 30-day return window from the date of delivery. If you are not completely satisfied with your Catvithy purchase, you may return it for a full refund of the product price, provided the conditions below are met.

Return Conditions

To be eligible for a return, items must be:

• In their original condition — unused, unassembled where applicable, and free from damage, stains, pet hair, or strong odours.
• In their original packaging where possible.
• Accompanied by proof of purchase (your order number or receipt).

We do not charge a restocking fee. Return conditions do not limit your mandatory consumer rights for faulty, damaged or incorrectly supplied goods.

How to Initiate a Return

To start a return, contact Liviu-Ionut Ciulei and the Catvithy support team before sending anything back:

• Email: support@catvithy.store
• Website manager contact: see our Contact page
• Contact us by email or telephone

Please include your order number, the item you wish to return, and the reason. We will respond with instructions for returning the item to the New York address below. Request and dispatch your return within 30 days of delivery, unless we agree an extension.

Where to Return

Return address: Catvithy, 350 5th Avenue, Suite 4000, New York, NY 10118, United States.

Please do not send items back without first contacting us, as unauthorised returns may not be accepted.

Return Shipping Costs

For change-of-mind returns, you arrange and pay for return delivery to our New York return address. There is no fixed return-label charge: the cost is the amount charged by your chosen carrier and depends on your location and the packed item’s size and weight. Furniture returns can be expensive; obtain a carrier quote before purchasing if return costs affect your decision. We recommend a tracked service and retaining proof of dispatch. You are not required to return goods to the United Kingdom.

If your item arrived damaged, defective, or incorrect, Catvithy covers all return shipping costs.

Refunds

Once your return is received and inspected at the designated return location (usually within 3–5 business days), we will notify you of the outcome. After approval, we issue the refund to your original payment method within 5–10 business days. Including inspection, this is normally 8–15 business days from receipt of the return. Your payment provider may take additional time to display the credit. For change-of-mind returns, original outbound shipping charges are not refunded; for faulty, damaged or incorrectly supplied items, we refund applicable original shipping charges as well as covering the return cost.

Exchanges

We do not offer direct exchanges. To choose a different item, return the original under this policy and place a new order.

Damaged or Defective Goods

Please report damaged, defective or incorrect goods promptly so we can investigate and provide an appropriate resolution. Nothing in this policy restricts mandatory consumer rights under applicable law.